Scope of Services

At Brad On Board Cruises, our goal is to make cruise planning easier, help you compare your options, and support you throughout the booking process. This scope of services explains what you can expect from us and where our responsibilities begin and end.

Services We Provide

Depending on your trip, we may assist with:

• Researching cruise lines, ships, itineraries, cabin categories, hotels, and related travel options based on your preferences and budget

• Preparing and presenting cruise and hotel recommendations

• Booking cruises and hotels through approved suppliers

• Explaining available fares, promotions, packages, upgrades, and cancellation terms

• Facilitating deposits and payments through supplier payment systems or approved credit card authorization methods

• Providing booking confirmations and available supplier documentation

• Monitoring final payment deadlines and sending reminders (as necessary)

• Assisting with reasonable booking changes before travel, subject to supplier rules, availability, fees, and deadlines

• Communicating with cruise lines, hotels, and other booked suppliers on your behalf when questions or booking issues arise

• Providing general planning information related to your booked cruise or hotel stay

During-Travel Support

We provide limited assistance during travel when reasonably available.

If a problem occurs during your trip, your first point of contact should usually be the cruise line, hotel, airline, tour operator, travel insurance provider, or other supplier responsible for the affected service. Their on-site or emergency teams are generally best positioned to provide immediate assistance.

We may help communicate with a supplier or provide guidance when possible, but we do not provide continuous monitoring, 24-hour emergency support, or guaranteed real-time assistance.

Services We Do Not Provide

Unless specifically agreed to in writing, we do not:

• Book independent flight arrangements unless booked as part of a cruise package

• Provide ongoing flight monitoring or real-time travel alerts

• Automatically rebook flights, hotels, cruises, or other services during disruptions

• Guarantee cruise line, hotel, airline, excursion, or supplier performance

• Guarantee the accuracy of supplier descriptions, photographs, amenities, schedules, or service standards

• Guarantee room, cabin, dining, entertainment, excursion, or upgrade availability

• Guarantee pricing until the supplier confirms the reservation and payment requirements are met

• Guarantee that a promotion, fare, or cabin will remain available while a client considers a proposal

• Accept responsibility for weather, natural disasters, illness, political events, labor disputes, travel delays, itinerary changes, supplier insolvency, or other circumstances outside our control

• Provide legal, medical, financial, immigration, passport, visa, or insurance advice

• Determine whether a traveler is medically fit to travel

• Inspect hotels, ships, cabins, ports, or destinations on a client’s behalf

• Resolve complaints based solely on personal preferences, such as food quality, entertainment, service style, or subjective expectations

Client Responsibilities

Clients are responsible for:

• Reviewing all names, dates, destinations, cabin or room categories, pricing, and booking details before approving a reservation

• Providing accurate legal names and personal information exactly as shown on government-issued travel documents

• Reviewing confirmations, invoices, payment deadlines, cancellation policies, and supplier terms

• Ensuring all travelers have valid passports, visas, identification, vaccinations, entry documents, and other required travel documentation

• Confirming passport validity and destination-specific entry requirements with official government sources

• Making flight arrangements and other transportation unless booked as part of a cruise package

• Making payments by the required deadlines

• Notifying us promptly of any errors, requested changes, medical needs, accessibility needs, or special circumstances

• Purchasing appropriate travel insurance or accepting the risks associated with declining coverage. We can provide quotes for these items and book them on your behalf.

• Monitoring flight schedules, check-in requirements, embarkation instructions, and supplier communications

• Contacting the appropriate supplier or emergency provider when immediate assistance is needed during travel

Failure to meet supplier deadlines or documentation requirements may result in cancellation, penalties, denied boarding, or loss of payments.

Changes and Cancellations

We can assist with change and cancellation requests before travel when reasonably possible. All changes are subject to supplier policies, availability, deadlines, and fees.

We cannot guarantee that a requested change will be available or that a supplier will waive penalties. Clients remain responsible for any supplier charges, fare increases, cancellation penalties, or nonrefundable amounts.

Supplier Responsibility

Cruise lines, hotels, airlines, tour operators, transportation providers, and other suppliers are independent businesses. They control their own schedules, staffing, pricing, policies, accommodations, and service delivery.

Brad On Board Cruises acts as an intermediary between the client and these suppliers. We do not control their operations and cannot guarantee their performance.

Communication and Availability

We respond to client questions and requests during our normal working availability. Response times may vary based on travel, weekends, holidays, supplier delays, and the urgency of the request.

For emergencies during travel, clients should contact the responsible supplier, travel insurance emergency assistance line, or local emergency services directly.

Separate Booking Terms

This scope of services is intended to explain how we work and what clients can expect. It is not a substitute for our booking terms and conditions, supplier terms, cancellation policies, or travel insurance documents.

By choosing to work with Brad On Board Cruises, clients acknowledge that they remain responsible for reviewing and understanding all booking documents and supplier requirements.