Scope of Services

At Brad On Board Cruises, our goal is to make cruise planning easier, help you compare your options, and support you throughout the booking process. This scope of services explains what you can expect from us and where our responsibilities begin and end.

We know there is a lot to review in this document, so here are the key points:

• We help research, compare, and book cruises and related hotel stays and transportation through approved suppliers.

• We cannot book standalone flights. Airfare may only be arranged when it is available as part of a cruise package and booked with the cruise line.

• Cruise lines, hotels, airlines, and other suppliers control their own pricing, schedules, policies, and service. We cannot guarantee their performance or prevent changes.

• You are responsible for reviewing your booking details, making payments on time, arranging required travel documents, and monitoring your flights and supplier communications.

• We provide limited assistance during travel when reasonably available, but we do not offer 24-hour emergency support or continuous trip monitoring.

• Travel insurance is optional but strongly encouraged. We can provide quotes and assist with purchasing coverage where permitted, but we do not offer or sell travel insurance to New York residents.

• We do not currently offer services to residents of Hawaii.

This summary highlights the most important expectations, but the complete scope of services below still applies.

Services We Provide

Depending on your trip, we may assist with:

• Researching cruise lines, ships, itineraries, cabin categories, hotels, and related travel options based on your preferences and budget

• Preparing and presenting cruise and hotel recommendations

• Booking cruises and hotels through approved suppliers

• Explaining available fares, promotions, packages, upgrades, and cancellation terms

• Facilitating deposits and payments through supplier payment systems or approved credit card authorization methods

• Providing booking confirmations and available supplier documentation

• Monitoring final payment deadlines and sending reminders (as necessary)

• Assisting with reasonable booking changes before travel, subject to supplier rules, availability, fees, and deadlines

• Communicating with cruise lines, hotels, and other booked suppliers on your behalf when questions or booking issues arise

• Providing general planning information related to your booked cruise or hotel stay

During-Travel Support

We provide limited assistance during travel when reasonably available.

If a problem occurs during your trip, your first point of contact should usually be the cruise line, hotel, airline, tour operator, travel insurance provider, or other supplier responsible for the affected service. Their on-site or emergency teams are generally best positioned to provide immediate assistance faster and better than we can.

We may help communicate with a supplier or provide guidance when possible, but we do not provide continuous monitoring, 24-hour emergency support, or guaranteed real-time assistance.

Services We Do Not Provide

Unless specifically agreed to in writing, we do not:

• Book independent flight arrangements unless booked as part of a cruise package

• Provide ongoing flight monitoring or real-time travel alerts

• Automatically rebook flights, hotels, cruises, or other services during disruptions

• Guarantee cruise line, hotel, airline, excursion, or supplier performance

• Guarantee the accuracy of supplier descriptions, photographs, amenities, schedules, or service standards

• Guarantee room, cabin, dining, entertainment, excursion, or upgrade availability

• Guarantee pricing until the supplier confirms the reservation and payment requirements are met

• Guarantee that a promotion, fare, or cabin will remain available while a client considers a proposal

• Accept responsibility for weather, natural disasters, illness, political events, labor disputes, travel delays, itinerary changes, supplier insolvency, or other circumstances outside our control

• Provide legal, medical, financial, immigration, passport, visa, or insurance advice

• Determine whether a traveler is medically fit to travel

• Inspect hotels, ships, cabins, ports, or destinations on a client’s behalf

• Resolve complaints based solely on personal preferences, such as food quality, entertainment, service style, or subjective expectations

• Offer or sell travel insurance to residents of New York. New York residents who wish to purchase travel insurance must obtain coverage independently from a properly licensed provider.

• Offer services to residents of Hawaii.

Client Responsibilities

Clients are responsible for:

• Reviewing all names, dates, destinations, cabin or room categories, pricing, and booking details before approving a reservation

• Providing accurate legal names and personal information exactly as shown on government-issued travel documents

• Reviewing confirmations, invoices, payment deadlines, cancellation policies, and supplier terms

• Ensuring all travelers have valid passports, visas, identification, vaccinations, entry documents, and other required travel documentation

• Confirming passport validity and destination-specific entry requirements with official government sources

• Making flight arrangements and other transportation unless booked as part of a cruise package

• Making payments by the required deadlines

• Notifying us promptly of any errors, requested changes, medical needs, accessibility needs, or special circumstances

• Considering and purchasing appropriate travel insurance, or accepting the risks associated with declining coverage. Where permitted, we can provide quotes and assist with purchasing travel insurance. We do not offer or sell travel insurance to residents of New York.

• Monitoring flight schedules, check-in requirements, embarkation instructions, and supplier communications

• Contacting the appropriate supplier or emergency provider when immediate assistance is needed during travel

Failure to meet supplier deadlines or documentation requirements may result in cancellation, penalties, denied boarding, or loss of payments.

Changes and Cancellations

We can assist with change and cancellation requests before travel when reasonably possible. All changes are subject to supplier policies, availability, deadlines, and fees.

We cannot guarantee that a requested change will be available or that a supplier will waive penalties. Clients remain responsible for any supplier charges, fare increases, cancellation penalties, or nonrefundable amounts.

Supplier Responsibility

Cruise lines, hotels, airlines, tour operators, transportation providers, and other suppliers are independent businesses. They control their own schedules, staffing, pricing, policies, accommodations, and service delivery.

Brad On Board Cruises acts as an intermediary between the client and these suppliers. We do not control their operations and cannot guarantee their performance.

Communication and Availability

Our standard business hours are weekday evenings, Monday through Friday. Weekend appointments and assistance may be available by request.

We respond to client questions and requests as soon as reasonably possible during our available hours. Response times may vary based on travel, holidays, supplier delays, and the urgency or complexity of the request.

We do not provide continuous monitoring or guaranteed 24-hour emergency support. For urgent issues during travel, clients should contact the responsible cruise line, hotel, airline, travel insurance emergency assistance line, or local emergency services directly. We may provide limited assistance when reasonably available.

Separate Booking Terms

This scope of services is intended to explain how we work and what clients can expect. It is not a substitute for our booking terms and conditions, supplier terms, cancellation policies, or travel insurance documents.

By choosing to work with Brad On Board Cruises, clients acknowledge that they remain responsible for reviewing and understanding all booking documents and supplier requirements.

This scope of Service document is accurate as of 7/25/2026.